Parts Counter Sales Representative – Heavy Duty Trucks | Al-Futtaim Automotive | FAMCO – Al Futtaim Group

Overview of the role

We are looking for a customer-focused and detail-oriented Parts Counter Sales Representative – Heavy Duty Trucks to join our Aftersales team in Dubai. This role plays a key part in supporting parts sales operations by assisting walk-in customers and ensuring they receive the right spare parts solutions for heavy-duty trucks and equipment.

You will be responsible for providing expert advice, identifying customer requirements, and driving parts sales while delivering a high level of customer satisfaction.

What you will do

• Assist walk-in customers in selecting the correct spare parts for heavy-duty trucks and related equipment
• Identify accurate part numbers using electronic parts catalogues (EPC) and systems
• Promote genuine parts and upsell related items or add-ons to enhance customer value
• Provide technical advice on replacement parts and benefits of using OEM components
• Manage customer enquiries and ensure timely processing of parts orders
• Follow up on back-orders and keep customers informed on delivery timelines
• Support Aftersales, workshop, and sales teams with parts quotations and order processing

Job Details

Preferred Candidate

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