Service Advisor – Heavy Duty Trucks | Al-Futtaim Automotive | FAMCO – Al Futtaim Group

Overview of the role

We are looking for a customer-focused and commercially driven Service Advisor – Heavy Duty Trucks to join our Commercial Vehicles division within FAMCO. This role is critical in delivering a seamless end-to-end Aftersales experience for heavy-duty truck customers, while driving service revenue and maximizing vehicle uptime.

As the key interface between customers and the workshop, you will ensure efficient service delivery, accurate communication, and high levels of customer satisfaction. The role demands strong technical understanding of heavy-duty truck systems combined with a commercial mindset to support business growth.

What you will do

• Act as the primary point of contact for customers throughout the heavy-duty truck service journey
• Capture customer requirements accurately, prepare job cards, and provide detailed repair estimates
• Coordinate closely with workshop teams to ensure efficient repair of heavy-duty trucks and adherence to promised timelines
• Monitor work-in-progress and proactively communicate updates or delays to customers
• Obtain approvals for additional repairs while maintaining transparency and trust
• Deliver trucks to customers with a clear explanation of repairs, costs, and service value
• Drive Aftersales revenue through upselling of parts, labor, and service contracts for heavy-duty trucks
• Ensure high standards of customer satisfaction and contribute to strong CSV/NPS performance
• Handle customer complaints efficiently to ensure timely and satisfactory resolution

Job Details

Preferred Candidate

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