UAE National | Guest Relations Officer | Al-Futtaim Automotive | Honda & TE

Overview Of The Role:

The Sales Executive for Certified Pre Owned Units is responsible for achieving sales targets with retained gross margins while maximizing the uptake of Finance and Insurance products, trade-ins, and accessory sales. The role requires maintaining high standards of customer satisfaction and Net Promoter Scores (NPS) throughout the sales journey. The Sales Executive acts as a key point of contact for customers, facilitating a one-stop offer and ensuring the achievement of branch sales and F&I targets.

What You Will Do:

Sales Achievements

Achieve monthly unit sale targets by guiding customers through a structured sales journey.
Maximize retained gross margins on unit sales to maintain branch profitability.

Product Sales

Achieve monthly Finance and Insurance (F&I) product sales targets.
Achieve the set trade-ins and Dealer Installed Options (DIO) accessories sales targets.

Customer Engagement

Promote effective referrals to Showroom Managers for 100% second facing to enhance revenue and customer satisfaction metrics (NPS/CSV).
Ensure capture and management of customer data in C4C system for accurate tracking and follow-up.

Lead Management

Manage and convert leads from various channels (Tel/Web/Walk-in) to achieve a minimum 25% conversion rate.
Enhance personal and professional growth by attending sales meetings and training sessions.

Job Details