Real Estate Consultants / Advisor / Sales full Time - Grand Way Group

Key Responsibilities

Monitor and manage all leads received from property portals, social media, company website, and other marketing sources.
Assign enquiries to the appropriate real estate consultants based on location, property type, and availability.
Follow up regularly with sales consultants to obtain accurate updates on every assigned lead.
Ensure every enquiry is updated promptly and accurately in the CRM system.
Track response times and maintain high standards of customer service.
Coordinate with the sales team to ensure no lead is missed or left unattended.
Monitor pending and inactive leads and take necessary follow-up actions.
Escalate urgent, VIP, or high-value enquiries to the Sales Manager or management team.
Prepare daily, weekly, and monthly reports on lead generation, conversion, response times, and pending enquiries.
Maintain complete confidentiality of customer information and company data.
Work closely with the marketing department to provide feedback on lead quality and campaign performance.
Maintain professional communication with internal departments and external clients whenever required.
Ensure compliance with company policies, RERA regulations, and CRM procedures.

Job Details