Aftersales Manager | Al-Futtaim Motors | Toyota Al Ain – Al Futtaim Group

Overview of the Role

Join Al-Futtaim Automotive and take the lead as an Aftersales Manager – Toyota Al Ain, where you’ll play a pivotal role in shaping exceptional customer journeys and driving operational excellence.

In this leadership position, you will own the overall performance of the service center—delivering sustainable growth in revenue and profitability, while creating a seamless, high-quality customer experience that reflects Toyota’s global standards. This is your opportunity to lead a high-performing team, influence business outcomes, and make a real impact in one of the region’s most trusted automotive brands.

What You Will Do

• Lead and inspire a high-performing aftersales team to consistently achieve revenue, productivity, and profitability targets
• Drive operational excellence across the service center, ensuring efficiency, quality, and customer satisfaction
• Champion a customer-first culture, leveraging insights and feedback to improve NPS and retention
• Oversee branch P&L, identify growth opportunities, and implement strategies to maximize performance
• Collaborate with internal stakeholders across workshop, parts, CRM, and leadership teams to align on business priorities
• Build, coach, and develop talent—creating a strong pipeline of future leaders within the business
• Ensure full compliance with brand standards, HSSE requirements, and operational policies
• Continuously optimize processes, capacity, and resource utilization to deliver best-in-class service

Job Details

Preferred Candidate

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