Warranty Administrator | Al-Futtaim Automotive | Electric Mobility – Al Futtaim Group

Overview of the role:

BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.

As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.

We are looking for an experienced Warranty Administrator to join our BYD Aftersales team in Dubai. This role is responsible for managing warranty operations efficiently, ensuring warranty claims are processed accurately and within OEM guidelines while maximizing warranty revenue and minimizing claim rejections.

The successful candidate will play a key role in supporting the warranty team, maintaining strong relationships with OEM partners, monitoring performance through detailed reporting, and ensuring compliance with manufacturer and company standards.

What you will do:

• Manage and oversee warranty operations in line with BYD and company policies and procedures.
• Process warranty claims accurately and within required timelines to maximize claim acceptance and revenue recovery.
• Provide technical and operational guidance to the warranty team on warranty-related matters.
• Monitor warranty performance, identify improvement opportunities, and support the achievement of departmental targets.
• Prepare and analyze daily, weekly, and monthly warranty performance reports and KPIs.
• Support and participate in warranty audits, ensuring compliance with OEM and internal requirements.
• Reconcile warranty accounts, credit notes, and remittances in accordance with financial guidelines.
• Collaborate with Aftersales, Parts, Technical, Finance, and OEM stakeholders to resolve warranty-related issues efficiently.
• Conduct on-the-job training and provide support to Warranty staff and Service Advisors.
• Support visiting OEM representatives and maintain excellent working relationships with manufacturer partners.

Job Details

Preferred Candidate

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