UAEN Shopping Experience Team Leader | Retail | IKEA Jebel Ali – Al Futtaim Group

Overview Of The Role:

The Shopping Experience Team Leader plays a critical role in driving sales growth and achieving long-term profitability by building strong customer relationships and enhancing the shopping experience. This involves supervising customer flow, maintaining queuing policies, motivating the team, and ensuring the fulfillment of KPIs to support the IKEA self-serve concept. The leader will utilize knowledge of IKEA’s products, local market dynamics, and customer needs to inspire and guide the team towards operational excellence. Success factors include effective customer service, operational efficiency, and team development, aligning with IKEA’s brand values and retail objectives.

What You Will Do:

• Ensure customer guidance is in place to facilitate easy customer flow.
• Maintain waiting time and queuing policy benchmarks.
• Support co-workers in handling unresolved customer complaints promptly.
• Ensure all co-workers are aware of target sales, services, and EBP (effective business practices).
• Ensure co-workers provide excellent customer service and acknowledge customers.
• Coach co-workers, support their training paths, and probation periods.
• Motivate and inspire team members using knowledge of IKEA products, services, and local market insights.
• Ensure co-workers are trained for their jobs and can provide accurate information to customers.
• Find more effective ways of working to reduce costs.
• Fulfill daily tasks and monthly KPIs as required by group leader.
• Ensure departmental SOPs are shared with co-workers.
• Receive, count, and sign off cash float for the day from the Accounts Department.
• Ensure cash and coins are organized properly by denomination.
• Prepare reconciliation documents at the end of the business day.
• Collaborate with Finance to manage discrepancies and investigate issues.
• Ensure the right number of co-workers are scheduled to run the store department successfully.

Job Details

Preferred Candidate

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