UAE National | Service Advisor | Toyota/Lexus | Sharjah | Al-Futtaim Automotive – Al Futtaim Group

What You Will Do:

Customer Relationship Management

• Build long-term relationships with customers to ensure customer retention and loyalty.
• Effectively manage customer complaints to satisfactory closure to sustain and improve Customer Service Value and Net Promoter Scores.
• Ensure customers are informed about progress updates and maintain on-time delivery commitments.
• Provide detailed explanations of work performed and associated costs to customers to demonstrate value addition.

Sales and Revenue Targets

• Achieve financial objectives by upselling and discount control to meet monthly revenue targets.
• Comply with Standard Operating Procedures, Company policies, and Distributor Programs to maintain consistency in customer experience.
• Contribute to achieving budgeted service and sales revenue targets every month.
• Engage with customers to consult on service requirements and ensure the vehicle is fixed right the first time.

Job Details

Preferred Candidate

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