Sr Retail Tech Business Partner (CRM, loyalty, analytics) – Michael Page International (UAE) Limited

You will operate in a business facing, "helicopter" role, overseeing and prioritising initiatives across CRM, loyalty, customer data, BI, and store systems.

The position is not hands on technically, but requires a strong systems background and the confidence to manage senior stakeholders, challenge priorities, and ensure delivery through internal teams and vendors.

Client Details

A leading organisation in the region.

Description

You will work closely with IT leadership and be involved in ongoing CRM and ERP transformation programmes.
Act as the primary interface between retail business teams and ITOwn prioritisation across CRM, loyalty, BI, and customer systems initiativesTranslate business needs into clear, deliverable workstreamsOversee execution through internal teams and external vendorsManage stakeholder expectations, risks, and dependenciesEnsure initiatives are sequenced realistically and followed throughSupport change management and adoption across retail platforms

Profile

This role will suit someone with experience in retail, consumer, or hospitality environments who understands customer facing business systems.

You will bring:

Strong exposure to CRM platformsAn understanding of customer data, loyalty, and clienteling conceptsExperience operating in senior, tech business facing rolesConfidence managing complex stakeholder environmentsA structured, delivery focused mindsetHands on technical delivery is not required, but a solid systems background is essential.

Job Offer

This is an opportunity to join a large, complex environment undergoing significant systems transformation, offering high visibility, senior stakeholder exposure, and the chance to play a key role in improving execution and delivery across customer platforms.

Job Details

Preferred Candidate

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