Service Owner – Siemens Energy

A Snapshot of Your Day

The Service Owner is accountable for the end-to-end delivery, governance, performance, and continual improvement of enterprise network services. The role owns service strategy, operational stability, supplier performance, financial management, service transformation initiatives, and stakeholder engagement to ensure business continuity and alignment with organizational objectives.

The position requires strong experience in network service ownership, managed services governance, supplier management, service transitions, and infrastructure transformation programs.

How You’ll Make an Impact

• Own end-to-end Network Service delivery across SD-LAN environments.
• Ensure service availability, operational stability, resilience, and customer satisfaction. Establish and maintain governance frameworks, service standards, policies, and operational controls.
• Act as the primary escalation point for service-related issues impacting business operations. Manage service lifecycle activities including service transition, service readiness, operational acceptance, and continual improvement.
• Govern managed service providers and strategic suppliers against contractual commitments, SLAs, and KPIs.
• Drive supplier accountability through regular service reviews and performance management. Manage annual service budgets, forecasting, cost optimization, and business case development.
• Support commercial governance, contract renewals, and service investment decisions. Own service risks, dependencies, change governance, and business impact assessments.
• Drive automation, operational efficiency, and service quality improvements through KPI and trend analysis. Ensure business continuity and service resilience through proactive risk mitigation and improvement plans.
• Collaborate with global service teams, PMOs, business stakeholders, and local IT organizations to deliver strategic initiatives successfully.

Job Details

Preferred Candidate

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