Sales Coordinator – Customer Relations & Inside Sales. – SmartWorld Computer Trading LLC

Key Responsibilities

1. Sales Coordination & Customer Support

• Respond promptly and professionally to customer inquiries received through email, telephone, and other communication channels.
• Prepare accurate sales quotations and coordinate pricing approvals.
• Follow up on pending quotations and customer purchase orders.
• Coordinate with sales executives to ensure timely responses to customers.
• Maintain professional communication with customers, resellers, and suppliers.

2. Sales Order Processing

• Process sales orders accurately and ensure compliance with internal approval procedures.
• Verify customer purchase orders against approved quotations.
• Coordinate with logistics and accounts teams for order fulfillment, invoicing, and delivery.
• Monitor pending orders and proactively resolve delays or discrepancies.
• Maintain accurate sales documentation and order records.

3. CRM Management & Sales Reporting

• Maintain updated customer records, inquiries, quotations, and opportunities in Zoho CRM.
• Track pending quotations and follow-up activities.
• Assist the sales team in preparing sales reports, forecasts, and pipeline updates.
• Monitor outstanding customer requirements and ensure timely follow-up.
• Support sales management with accurate sales performance information.

4. Sales Team Support

• Provide administrative and operational support to sales executives.
• Coordinate with suppliers for pricing, product availability, and delivery schedules.
• Assist in preparing product information, proposals, and customer presentations.
• Facilitate communication between sales, logistics, accounts, and management.
• Identify opportunities to improve sales coordination processes and customer response times.

5. Proactive Follow-Up & Accountability

• Take ownership of assigned tasks and ensure their timely completion.
• Independently follow up on pending customer inquiries, quotations, and orders.
• Escalate unresolved issues to the appropriate team members.
• Maintain daily visibility of pending sales activities.
• Help ensure that customer opportunities are not lost due to delayed responses or inadequate follow-up.

What We Offer

• Competitive salary based on experience
• Opportunity to work with international technology brands
• Exposure to a diverse portfolio of IT and technology solutions
• Professional and collaborative working environment
• Opportunities for professional development

Please include your current location in Dubai, salary expectations, and notice period.

Job Details

Preferred Candidate

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