Reception Supervisor | Al-Futtaim Automotive | Honda – Al Futtaim Group

Overview of the role

We are looking for a customer-focused and dynamic Reception Manager / Supervisor to join our Retail Aftersales team in the UAE. In this role, you will lead the service reception team and create a professional, customer-centric environment that supports both frontline and technical teams.

You will play a key role in ensuring vehicles are fixed right the first time, delivered as promised, and supported by a seamless service experience from arrival to handover.

What you will do

•  Lead, coach and support the service reception team, including Service Advisors, Cost Clerks and Receptionists, to deliver excellent customer service.

•  Create and maintain a customer-centric reception environment aligned with the company’s service values and standards.

•  Ensure accurate customer and vehicle information flow between the reception, workshop and support teams to achieve “Fix Right First Time” and on-time vehicle delivery.

•  Monitor daily service operations, work loading, staff schedules, attendance and shift handovers to ensure smooth and efficient service centre performance.

•  Review customer feedback, complaints and escalations, and work with the Aftersales Manager to implement continuous improvement actions.

•  Drive team performance against operational and financial KPIs, including revenue, margin, Net Promoter Score, customer satisfaction, on-time delivery and Fix Right First Time rates.

•  Maintain a clean, safe and well-organised customer waiting area and service reception in line with 5S and safety standards.

•  Conduct regular team briefings, performance reviews and training plans to support employee engagement, capability and service excellence.

Job Details

Preferred Candidate

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