IT Support - TASC Outsourcing

Required Skills

5 years of experience
User Support & Issue Resolution -Strong troubleshooting skills (hardware, software, network) and communicate proactively with users regarding status, progress, and resolution
Good understanding of Microsoft 365, Outlook, Teams, and Windows OS and other M365 Applications .
Excellent communication and customer service mindset.
Familiarity with helpdesk tools and ticketing platforms.
Ability to manage pressure and prioritize issues based on business impact.
Security framework and tools.
Minimal escalations and consistent quality of service
Device & Asset Handling
Configure, deploy, and troubleshoot laptops, desktops, peripherals, and mobile devices.
Maintain inventory of IT assets, accessories, and spares.
Hardware Management like Printers, Meeting Room management

Job Details