IT / Helpdesk Coordinator - Samcom Electronics LLC

Job description

Act as the first point of contact for internal IT support requests, including hardware, software, network, email and printers.
Set up, configure and maintain desktops, laptops, mobile devices and peripherals for staff.
Manage user accounts, permissions and access across company systems (email, ERP, etc.).
Monitor and maintain the office network, Wi-Fi and basic server infrastructure.
Troubleshoot and resolve hardware and software issues on time, escalating complex issues as needed.
Maintain the IT asset inventory (laptops, licenses, network equipment).
Support video conferencing, meeting room AV setups and office IT equipment.
Apply basic cybersecurity practices, including antivirus updates, backups and password policies.
Provide first-level technical support to sales staff, resellers and installers on surveillance products (network connectivity, IP configuration, firmware updates).
Coordinate with vendor technical support teams on advanced issues and RMA cases.
Support product demos, testing and configuration of experience centre and demo units, and maintain training centre equipment.
Maintain the internal knowledge base, FAQs and troubleshooting guides.
Provide basic training to staff on IT tools and systems.
Assist with IT procurement quotes, authorization and confirmation letters, and authority approvals.

Job Details