Head of Business & Clients Services -Central Operations – Executive Source HR Consultancy

Job Purpose

Provide strategic leadership for the Bank’s Central Operations function, with overall accountability for operational excellence, service delivery, governance, risk, resilience, regulatory compliance, and transformation. Lead multiple centralized operations units and ensure efficient, scalable, controlled, and client-focused service delivery across the Bank.

Key Responsibilities

• Define and execute the Central Operations strategy aligned with the Bank’s business and risk objectives.
• Oversee operational performance, service quality, controls, resilience, and regulatory compliance.
• Establish operating models, SLAs, KPIs, governance frameworks, and performance standards.
• Drive process optimization, automation, digitalization, and operational transformation.
• Manage operational risks, incidents, remediation, business continuity, and control effectiveness.
• Partner with Business, Technology, Risk, Compliance, Legal, Finance, Wealth Management, and Digital to improve end-to-end client and operational journeys.
• Own the function’s budget, workforce strategy, resource planning, and transformation investments.
• Lead senior teams, develop talent, and build a culture of accountability, innovation, and continuous improvement.
• Report operational performance, risks, and transformation progress to Executive Management and relevant governance committees.

Job Details

Preferred Candidate

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