General Manager — Contract Logistics | Dubai, UAE (Relocation Supported) – Emagine Solutions FZE

General Manager — Contract Logistics | Dubai, UAE (Relocation Supported)

Salary: up to AED 60,000/month

A leading American logistics company is hiring a General Manager to lead and scale its Contract Logistics operation in Dubai. This is a senior P&L role with full accountability for operational performance, customer delivery, people leadership, and profitable growth across multi-site warehousing and value-added logistics.

What you’ll be responsible for

• Full P&L ownership for the Contract Logistics business: revenue, gross margin, cost control, and budget delivery
• Lead day-to-day operations across warehousing/fulfilment and value-added services (inbound, outbound, inventory, kitting, labeling, returns, rework)
• Own service delivery against SLAs/KPIs (OTIF, productivity, accuracy, damage, HSE, cost per unit)
• Drive continuous improvement and productivity through Lean/CI programmes and strong operational cadence
• Lead customer relationships at senior level: QBRs, escalations, renewals, and expansion opportunities
• Build a high-performance culture: structure, accountability, workforce planning, leadership development, succession
• Ensure compliance across HSE, security, quality, and local regulatory requirements
• Partner with Commercial and Solutions teams on tenders, pricing inputs, and mobilisation of new contracts/sites
• Lead contract mobilisations, transitions, and change management with minimal disruption to customers

What we’re looking for

• Proven senior leadership experience in Contract Logistics / 3PL warehousing (GM / Ops Director / Site Director leading multi-site or large-scale operations)
• Strong P&L ownership and commercial acumen (margin management, cost-to-serve, productivity levers)
• Track record delivering measurable KPI improvements in high-volume warehouse environments
• Strong customer management experience with enterprise accounts and SLA-driven contracts
• Confident leader of large teams (operations leadership layers + workforce), with a structured, hands-on style
• Strong understanding of WMS-driven operations and operational reporting/forecasting
• Middle East experience is a plus, but not required — open to relocation for the right candidate

Job Details

Preferred Candidate

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