Call Center Agent – Filipino Nationals – TASC Outsourcing

• Role: Customer Service Representative – Filipino Nationals 
• Type: Outsourced
• Client Industry: Retail
• Contract Duration: Long term
• Start Date: Immediate



Key Responsibilities:

• Answer incoming calls and respond to customer queries in a professional manner
• Make outbound calls to follow up with customers as needed
• Provide accurate, valid, and complete information using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within time limits
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Identify and escalate issues to the appropriate departments when necessary
• Achieve individual performance targets and contribute to team goals

Job Details

Preferred Candidate

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