Technical Advisor | Al-Futtaim Automotive | BYD – Al Futtaim Group

Overview of the role:

To deliver expert technical consultation and guidance to Service Advisors during the vehicle intake process, particularly for cases requiring advanced diagnostics. This includes direct interaction with customers to validate reported symptoms, conducting observations and road tests with them, and providing hands on support to technicians throughout the repair journey. The role ensures accurate first time diagnosis and timely resolution of complex technical issues, enhancing customer satisfaction and reinforcing the brand’s reputation for service excellence

What you will do:

Customer Interaction

• Understand customer concerns related to advanced diagnostic cases and confirm the symptoms to ensure first time resolution.
• Communicate the resolution of concerns clearly and effectively to build customer trust and enhance their overall experience.
• Vehicle Warranty Repair Management
• Ensure adherence to warranty processes and procedures as defined by the Principal to qualify repairs for warranty claims.
• Verify that diagnostic technicians submit warranty approval reports accurately and on time, with all required supporting documents.
• Analyse and communicate technical report findings, support technicians in complex cases, and act as a technical leader and coach using information from the Head Office and Principal.

Diagnostic Tools and Equipment

• Ensure all diagnostic tools and equipment are available, properly maintained, and updated in accordance with the distributor’s tool list and guidelines.
• Conduct regular audits of diagnostic tools and equipment to maintain optimal efficiency and readiness in the workshop.

Risk Management

• Ensure full compliance with HSSE and 5S guidelines.
• Adhere to all Standard Operating Procedures (SOPs) and memorandums issued by the Head Office and/or Principal.

Training & Development

• Collaborate with Al-Futtaim Automotive Talent Centre (AATC) to assess and enhance the skills of diagnostic technicians, aligning with Head Office and Principal standards.
• Support business needs analysis based on branch performance and work output.

Job Details

Preferred Candidate

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