Store Manager | Retail | Toys ‘R’ Us, Mina Zayed – Al Futtaim Group

Job Requisition ID: 179575 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview Of The Role:

• The Store Manager is responsible for ensuring the store meets sales targets while maintaining high levels of profitability and customer satisfaction. This includes managing store operations, ensuring merchandising standards are met, and overseeing the training and development of store staff to deliver exceptional customer service and operational efficiency. The role requires leadership to drive performance, manage resources effectively, and implement strategies that align with company goals.

What You Will Do:

Sales & Profitability

• Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
• Create and execute strategies to maximize store sales and control expenses.

Operational Effectiveness

• Control company assets by adhering to loss prevention measures such as inventory management, stock movements, sales, returns, and exchanges.
• Execute and comply with company policies and store procedures.

People Development

• Support recruiting, hiring, developing, and retaining high-quality associates.
• Lead by example in training and providing ongoing feedback on product knowledge and selling skills.
• Organize weekly staff meetings and daily briefings to discuss store performance and new company goals.

Customer Experience & Sales

• Ensure excellent customer service at all times through assessment, coaching, and follow-up with the team.
• Maintain visibility and lead by example on the sales floor to support selling functions.
• Implement all visual merchandising standards, directives, promotions, and maintain cleanliness and organization of the sales area.

Job Details

Preferred Candidate

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