Sr. Store Manager | Retail | Marks & Spencer, Dubai – Al Futtaim Group

Overview Of The Role:

The Senior Store Manager is responsible for the overall operational performance of the store, driving strategic decision-making to ensure the store meets its sales, customer service, and operational goals. The role combines leadership with hands-on management, ensuring a high standard of store performance, compliance with company policies, and an exceptional customer experience. The Senior Store Manager will lead the team in maintaining operational efficiency, improving sales performance, and upholding store standards, all while fostering a positive and engaging environment for both staff and customers.

What You Will Do:

Sales and Profit Management

• Develop and execute strategies to meet and exceed sales targets and profitability goals for the store.
• Monitor daily and weekly sales performance, adjusting strategies based on customer demand, competitor activity, and market trends.
• Review sales performance and key performance indicators to identify opportunities for sales growth and create a trading mindset within the team.
• Maximize sales opportunities through effective product placement, promotions, and upselling techniques.
• Ensure efficient inventory management to minimize stock-outs and overstock situations that could impact sales.

Team Leadership and Development

• Lead, motivate, and coach a high-performing store team, fostering a positive and inclusive workplace culture.
• Recruit, train, and onboard new team members, ensuring they are well-equipped to perform their roles effectively.
• Conduct regular performance reviews, providing feedback, recognition, and professional development opportunities to team members.
• Identify and develop high-potential staff members for future leadership roles within the organization.

Customer Service Excellence

• Set a high standard for customer service, ensuring that all team members provide exceptional service that aligns with the brand’s values.
• Address customer complaints and concerns promptly, ensuring issues are resolved in a positive and professional manner.
• Ensure the store environment is welcoming and customer-friendly, with staff always ready to assist and engage customers.
• Implement customer feedback mechanisms to continuously improve service quality and customer satisfaction.

Operational and Service Excellence

• Oversee day-to-day store operations, ensuring tasks such as stock replenishment, cash handling, and store maintenance are carried out efficiently.
• Create operational rhythm and routine within the store following the operating wheels and operational processes.
• Ensure all operational processes are in place, from inventory management to health and safety procedures.
• Maintain the highest level of service excellence by training the team on operational best practices and troubleshooting operational issues.

Visual Merchandising Standards

• Ensure the store meets visual merchandising standards, ensuring product displays are clean, attractive, and aligned with brand guidelines.
• Regularly check the store’s visual presentation to ensure it’s up-to-date and optimized for customer engagement.
• Collaborate with the VM team to ensure that in-store displays reflect seasonal trends, promotions, and sales targets.

Job Details

Preferred Candidate

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