About the Position
We have an excellent opportunity for experienced Service Advisor who is expected to receive customers, note down exactly the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.
Reporting to the Aftersales Manager you are expected achieve the following:
- Attend promptly and greet with a smile
- Ask open ended questions and record customer requests without delay
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
- Empathize and clarify customer requests.
- Ensure adequate number of Repair Order as per the business flow.
- Ensure proper explanation of the content of work in detail
- Check workshop situation and promise delivery time.
- Ensure providing proper cost estimate and delivery time to Customer
- Ensure keeping promised time to customers
- Co-ordination with the workshop foreman to ensure completion of repairs in time and update status to customers
- Check and ensure accordance of invoice and work performed.
- Inform customer after work completion and agree pick up time.
- Clear explanation of the job done and invoice and guide to the cashier.
- Deliver the vehicle in person
- Ensure achievement of given revenue targets
- Promotion of value added services
- Ensure monthly over dues are not more than agreed target
- Obtain high standards of Customer Service Values.
- Resolution of Customer concerns at the earliest time and ensures satisfaction.
Job Details
| Posted Date: | 2021-05-23 |
| Job Location: | Dubai, United Arab Emirates |
| Job Role: | Sales |
| Company Industry: | Accounting |
Preferred Candidate
| Career Level: | Entry Level |
