Service Advisor | Al-Futtaim Electric Mobility | BYD – Al Futtaim Group
BYD is not just an automaker, it is a global technology company leading electric mobility, battery innovation, and sustainable transport solutions. Guided by our mission “Technological Innovations for a Better Life”, BYD is shaping a zero-emission future worldwide.
As part of Al-Futtaim Automotive, you will be at the forefront of this transformation in the UAE, inspiring customers and turning digital leads into loyal buyers. This role is about more than selling cars, it’s about building trust, delivering experiences, and representing a brand that is redefining mobility.
Overview of the Role
Join BYD and Al-Futtaim Electric Mobility as an EV Service Advisor and become the face of one of the world’s fastest-growing electric vehicle brands. In this customer-focused role, you will guide customers through their EV service journey, providing expert advice, exceptional service, and a seamless aftersales experience.
You will play a key role in building customer loyalty, driving revenue, and ensuring every customer receives a transparent, professional, and positive experience from vehicle reception through to delivery.
What You Will Do
• Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements
• Create service estimates and explain repair recommendations clearly and confidently
• Build long-term customer relationships to enhance retention and loyalty
• Coordinate with EV Technicians and workshop teams to ensure timely repair completion
• Keep customers informed throughout the service process with regular updates
• Promote additional services, accessories, charging solutions, and maintenance packages where appropriate
• Ensure vehicles are delivered on time with a clear explanation of all work completed
• Handle customer concerns professionally to achieve high customer satisfaction scores
• Maintain accurate documentation and follow company policies and procedures
Job Details
| Posted Date: | 2026-10-12 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Accounting |
