Sales Supervisor | Retail | Toys "R" Us, Mercato Mall - Al Futtaim Group

Overview Of The Role:

The Sales Supervisor is responsible for coordinating and overseeing the management of the shop floor, bridging the gap between sales staff and store management. Success in this role entails building long-term client relationships, achieving business objectives, managing store operations, exemplifying leadership, and maintaining high standards of store presentation. The supervisor enhances team performance through education and role modelling, ensuring alignment with business goals.

What You Will Do:

Client and Business Development

Support the team in building long-term client relationships and leveraging different clienteling tools.
Enhance the client-focused mindset among the team.
Ensure extensive product knowledge within the team.
Assist store management in achieving business objectives and initiatives such as reporting, sales analysis, and product training.

Selling & Floor Management

Effectively oversee the shop floor to ensure maximum coverage during peak trading periods.
Act as a role model demonstrating sales leadership to the team.

Operations

Perform and supervise all store opening and closing procedures, including counting register funds, completing bank deposits, and securing the facility.
Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain inventory integrity.
Ensure adherence to loss prevention policies and operational procedures.

Leadership Presence

Exhibit exemplary performance across all functions.
Resolve customer complaints, exchanges, and inquiries effectively.
Serve as a liaison between staff and management regarding performance concerns.
Propose and implement action plans for efficient store processes and organization.
Educate the team on sales plans, personal sales goals, and KPIs.

General

Job Details