ROLE PURPOSE:
To deliver excellent customer service
Identifying customer needs, offering advice and demonstrating suitable products, building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty
Description of the Accountability
Welcome and greet every customer in a warm and FRIENDLY manner and demonstrate excellent customer service all time
Identify customer needs through asking opened question; recommend and demonstrate appropriate product, recommend link products at every sales opportunity, close the sale
Inform the customer about the store, its services (hands free, delivery, exchange & refund, apps, gift/wrapping,
Inform the customer about the products and the brands inside the store
Inform the customer about previous and new events
Able to make simple alteration or call the tailor when needed
Have a good knowledge of his brand (designer, nationality, story, his product, fabrics, laundry,
Receive cash or payment in any authorized modes from customers, issue receipt/bills against their by paper or e bill
Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary
Demonstrate and maintain products knowledge, fashion trends, instore promotions at all times
Maintain personal grooming standards as advised by the store manager
Maintain clean and organized display, fitting rooms, and stocks areas
Check stock level daily and inform of depleting stocks to his manager in order to replenish and maintain optimum stock level on the floor
Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc
Update customers’ details for the database accurately entering their details on the POS system
Minimize exposure to stock loss through vigilance and sales floor, fitting rooms
Job Details
Posted Date: | 2021-06-23 |
Job Location: | Dubai, United Arab Emirates |
Job Role: | Sales |
Company Industry: | Accounting |
Preferred Candidate
Career Level: | Entry Level |