Lead Management – Property Shop Investment LLC

Key responsibilities and duties within Job Specific Competencies

Expectation – Lead Management:

·         Develop objectives for the call center’s day-to-day activities

·         High Monitoring and improve telephone handling and daily leads assignment to agents

·         Generate Leads by Cold call in order to obtain key information from targeted prospects to meet the qualified lead criteria by upcoming, running campaign and Hot Projects

·         Lead Generation and demonstrates ability to interact professionally with potential customers via phone, email to discover their business needs and develop a positive business relationship

followed within SLA

·         Evaluate performance with key metrics (accuracy, call-waiting time etc.)

·         Maintain accurancy and update the customer information in system

·         Manage, develop and convert inbound leads into sales opportunities

·         Identify strong potential prospects using initiative and creativity, to generate

outbound lead opportunities

·         Intensive follow up on leads and assured the success transaction for the potential leads

·         Maintain well organised, up-to-date and accurate sales information and activity reports in CRM system

·         Meet personal targets and work towards PSI sales goals and profitability

·         Proficient in the use of social media tools like LinkedIn, Twitter etc

Customer Service skills:

·         Ensure a professional communication with PSI clients by presenting PSI in the best image

·         Exceed customer’s expectations by providing the best approach in meeting client’s needs and requirements

·         Ensure high levels of customers satisfaction through excellent customer service

·         All client communications need to be done through PSI official number and follow email equities

Job Details

Posted Date: 2019-08-19
Job Location: Abu Dhabi, United Arab Emirates
Job Role: Customer Service and Call Center
Company Industry: Real Estate

Preferred Candidate

Career Level: Entry Level
Nationality: United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

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