L&D Manager – Aftersales | Automotive – Al Futtaim Group

Overview Of The Role:

The Learning & Development Manager – Aftersales is pivotal in driving the non-technical learning and development initiatives for Aftersales teams across various automotive dealerships.This role emphasizes enhancing professional, leadership, and customer experience capabilities to directly boost business performance, adhere to brand standards, and elevate customer satisfaction.The role involves developing learning programs aligned with Aftersales strategy, operational priorities, and employee career paths.The Manager is expected to foster a culture of learning, coaching, and continuous improvement across the teams.

What You Will Do:

• Lead the non-technical learning strategy for Aftersales, focusing on customer experience, leadership, commercial capability, and people management needs.
• Design and deploy engaging learning programs for various Aftersales roles using blended, digital, and experiential approaches.
• Embed a coaching and performance improvement culture by enabling managers to coach effectively and reinforce learning on the job.
• Partner with Aftersales leadership, HR Business Partners, and brand teams to identify capability gaps and implement targeted development interventions.
• Oversee learning governance and operational excellence, ensuring scheduling, attendance tracking, reporting, and LMS data integrity are maintained.
• Measure learning effectiveness and business impact using agreed KPIs and evaluation frameworks, driving continuous improvement.
• Lead, coach, and develop the L&D team members to ensure consistent, high-quality delivery and professional growth.

Job Details

Preferred Candidate

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