Customer Support Representative – Construction Equipment | Al-Futtaim Automotive | FAMCO – Al Futtaim Group

Overview of the role:

We are looking for a proactive and customer-focused Customer Support Representative to join our After Market team within FAMCO Construction Equipment, based in Dubai Investment Park 2.

This role plays a critical part in driving aftersales growth by building strong customer relationships, promoting parts and service solutions, and ensuring a consistently high level of customer satisfaction. You will act as a key link between customers and internal teams, supporting revenue targets while ensuring efficient issue resolution and long-term customer loyalty.

What you will do:

• Achieve defined KPIs related to parts revenue, penetration, and service contracts
• Respond promptly and professionally to customer inquiries, requests, and complaints
• Conduct customer site visits to promote parts and service campaigns
• Prepare and maintain accurate monthly sales reports and lost sales analysis
• Collaborate closely with service, inventory, and technical teams to resolve issues
• Provide field insights to the inventory team on critical parts required for machine uptime
• Support aftersales initiatives that contribute to overall business and customer satisfaction goals

Job Details

Preferred Candidate

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