- Single window contact for the customers assigned.
- Gauge client requirements to offer the perfect solution for their inquiries.
- Follow up with customers for the pipeline shipments and new shipments.
- Provide accurate, valid and complete information by using the right methods/tools.
- Coordination with Agents/Operations team and provide updates to the customers.
- Maintaining customer wise KPI.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Interact with the senior management to understand updated organizational policies and new products.
Job Details
| Posted Date: | 2025-01-04 |
| Job Location: | United Arab Emirates – Dubai |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Shipping |
Preferred Candidate
| Gender: | Female |
