Customer Service Associate | Retail | Marks & Spencer | UAE – Al Futtaim Group

Overview of the Role

We are looking for a Workshop Supervisor to lead and manage the day-to-day operations of our automotive workshop in Dubai. This role is pivotal in ensuring operational excellence, adherence to quality standards, and timely delivery of vehicles. You will play a key role in driving performance, fostering a culture of “Fix It Right,” and maintaining strong collaboration with internal teams and distributors.

What You Will Do

•  Maximize sold hours and meet revenue objectives through effective target setting and monitoring.

•  Drive adherence to the Fix It Right program, manage technical reports, and ensure compliance with SOPs and HSSE standards.

•  Oversee attendance, scheduling, productivity, and quality control to ensure on-time vehicle delivery.

•  Provide on-the-job coaching, identify training needs, conduct performance reviews, and promote associate engagement.

•  Manage tools, equipment, consumables, and ensure compliance with distributor requirements.

•  Support Projects and Initiatives: Implement special projects to enhance customer experience and promote continuous improvement through Kaizen activities.

Job Details

Preferred Candidate

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