Clinic Patient Lifecycle & CRM Sales Lead (Healthcare), Healthhub, Dubai – Al Futtaim Group

Role Summary

HealthHub Clinics by Al‑Futtaim Health is hiring a Clinic Patient Lifecycle & CRM Sales Lead to own the full patient sales lifecycle — from enquiry and lead capture through structured follow‑up, appointment conversion, and repeat utilisation across clinics.

This is a commercial healthcare sales role, not a Patient Relations, Customer Service, Marketing, PR, or Communications position.

The role requires extensive hands‑on CRM expertise, strong healthcare sales experience, and a proven ability to convert patient demand into booked appointments and revenue.

You will act as the day‑to‑day sales lead for Patient Sales Co‑ordinators and outbound telephone‑based sales agents, while personally managing priority and corporate pipelines.

Key Responsibilities

• Own and manage the end‑to‑end patient sales lifecycle (enquiry → follow‑up → conversion → retention).
• Lead and support Patient Sales Co‑ordinators and outbound sales agents with a strong commercial focus.
• Drive outbound follow‑up, appointment conversion, and sales performance — not passive enquiry handling.
• Convert walk‑in patients, referrals, digital enquiries, and dormant leads into booked appointments.
• Conduct outbound sales calls and face‑to‑face clinic sales conversations.
• Visit corporate offices to support patient acquisition and conversion activities.
• Use CRM daily to manage lead routing, follow‑up SLAs, pipeline accuracy, and conversion reporting.
• Identify and close conversion gaps using data and sales discipline.

Please Do Not Apply If Your Background Is Primarily In

• Marketing, digital marketing, brand, PR, communications, or campaign roles
• Patient Relations, front desk, customer service, or non‑sales call centre roles
• Non‑commercial healthcare administration roles
• Sales roles outside healthcare with no clinic or medical services exposure

This role requires commercial healthcare sales expertise, CRM mastery, and ownership of patient conversion outcomes.

Job Details

Preferred Candidate

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