BI Analyst (CRM) | Retail – Al Futtaim Group

Overview of the role: 

We are seeking a Business Intelligence (BI) Analyst for our Digital Retail team at Al-Futtaim Retail. In this role, you will drive data-informed decisions by creating dashboards, automating reporting processes, and turning data into practical insights that shape our strategies and boost performance. The right candidate will possess strong analytical skills paired with solid business acumen. 

What you will do: 

• Design and maintain interactive dashboards in Microsoft Power BI to track performance across eCommerce and omnichannel operations. 
• Write complex Structured Query Language (SQL) to fetch tables and Data Analysis Expressions (DAX) queries for creating calculations, leveraging Azure Databricks and Google Big Query (GBQ) for large-scale data analysis and visualization. 
• Build and manage data models, automation workflows, and extract-transform-load (ETL) processes to streamline data flows and reporting. 
• Integrate online (web/app) and offline (store) data to deliver a unified business view. Analyzing sales, stock, pricing, and marketing campaign data to uncover key performance drivers and growth opportunities. 
• Conduct statistical and regression analysis for demand forecasting, sell-through improvement, and inventory optimization. 
• Work with SQL Server, GBQ, and integrations like Google Analytics 4 (GA4), Funnel/ Branch for data ingestion and validation. 
• Ensure data governance, accuracy, and reliability across all dashboards and reports. 
• Translate analytical results into business narratives, visual insights, and actionable recommendations. 
• Collaborate with eCommerce, CRM, Planning, and Finance teams to define business-critical KPIs and automate reporting processes. 
• Support A/B testing and performance tracking to measure the impact of marketing and business decisions. 
• Anticipate data and analytics needs across teams and design scalable data solutions to meet future demands. 

Job Details

Preferred Candidate

Link