Aftersales Manager | Al-Futtaim Motors | Toyota – Al Futtaim Group

Overview of the role

Lead a high‑volume Toyota service centre to deliver outstanding customer experiences while owning revenue, gross margin and branch P&L. You’ll set the pace for operational excellence, champion Kaizen, and raise Net Promoter Score and “Fix It Right” performance across the Toyota Retail Aftersales network.

What you will do

• Drive branch performance to meet sold‑hours, revenue, accessory/SMC sales and recovery‑rate targets, reflected in monthly P&L.
• Optimize capacity, utilization and productivity to deliver Total Quality Management (TQM) and improve service retention, NPS and Fix It Right scores.
• Ensure full compliance with local government, principal policies and HSSE standards; uphold Toyota Corporate Image across the facility.
• Build and coach a high‑performing team: performance management, training plans, OJT and individual development plans to lift engagement. [
• Turn customer verbatim into Small Group Activities that elevate experience and streamline operations; resolve CRD escalations fast.
• Align daily with the Dealer Principal, Workshop Manager and Parts team; lead stakeholder rhythms with Toyota Head Office, CEC, Marketing, Vendors and CRM/Mystery Shopping. 
• Run MFRs with Branch Account Managers to optimize P&L; submit accurate weekly forecasts based on market trends and conversions. 
• Maintain 100% SOP compliance through robust audits and continuous improvement.

Job Details

Preferred Candidate

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