Aftersales Manager | Al-Futtaim Automotive | UAE – Al Futtaim Group

Overview of the role

We are currently building a strong pool of talent for future Aftersales Manager opportunities across the UAE.

This is an exciting opportunity for experienced automotive aftersales leaders who can drive service centre performance, profitability, operational excellence, and an exceptional customer experience. The role will lead overall aftersales operations, ensuring achievement of revenue, gross margin, NPS, and branch P&L targets while building a high-performing team.

What you will do

• Lead overall aftersales operations and drive achievement of revenue, gross margin, sold hours, recovery rate, and other key performance targets.
• Manage branch P&L and ensure effective forecasting, cost control, and profitability.
• Optimize workshop capacity, productivity, efficiency, and resource utilization.
• Drive customer experience improvements through NPS, customer feedback, service quality, and operational improvement initiatives.
• Ensure compliance with SOPs, HSSE requirements, government regulations, and operational standards.
• Lead, coach, develop, and performance-manage the aftersales team while supporting talent development and succession.
• Collaborate closely with workshop, parts, HR, finance, marketing, customer relations, and other key stakeholders to improve overall branch performance.

Job Details

Preferred Candidate

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