Associate Principal – Digital Application Operations – Fisher Human Resource Consultancy

A leading organization in the UAE is looking for an experienced Application Operations professional to oversee the stability, availability, and performance of digital platforms and enterprise applications. The role will focus on proactive monitoring, incident management, operational governance, disaster recovery, and continuous improvement across digital services and cloud environments.

Application Operations & Service Stability

• Ensure operational stability, availability, and performance of digital applications, APIs, web platforms, CRM, and ERP systems
• Monitor application, infrastructure, database, and network environments using enterprise monitoring tools
• Identify service degradation proactively and initiate corrective actions
• Drive operational improvements and long-term service sustainability

Monitoring & Continuous Improvement

• Establish observability practices, service metrics, thresholds, and alerting mechanisms
• Improve monitoring maturity from reactive to proactive operations
• Drive operational excellence through incident trend analysis and performance optimization
• Promote scalable and resilient platform operations

Incident Management & Root Cause Analysis

• Lead major incident response and service restoration activities
• Conduct Root Cause Analysis (RCA) and ensure remediation actions are completed
• Track recurring issues and implement preventive controls
• Coordinate with internal teams and external vendors during critical incidents

Change & Production Governance

• Oversee production releases, deployments, and operational readiness
• Ensure governance controls, risk assessments, and rollback procedures are in place
• Safeguard live environments and ensure minimal service disruption

Disaster Recovery & Business Continuity

• Manage Disaster Recovery (DR) plans, testing, and operational resilience activities
• Ensure recovery objectives align with business and regulatory requirements
• Maintain DR documentation, procedures, and audit evidence

Vendor & Stakeholder Management

• Manage relationships with technology vendors and external partners
• Monitor vendor SLAs and operational performance
• Collaborate with infrastructure, security, delivery, and business teams

Innovation & Automation

• Drive adoption of automation and operational efficiency initiatives
• Support modernization initiatives involving AIOps, RPA, and intelligent operations
• Contribute to scalable and future-ready operational models

Job Details

Preferred Candidate

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