UAE National – Customer Service Supervisor – Al Futtaim Group

What You Will Do:

Operations

• Execute assigned jobs according to established work procedures, specifications, and time standards.
• Repair damaged vehicles based on repair standards as per the vehicle Repair Manual.
• Request supplementary parts and labor approval if needed.
• Perform other tasks assigned by immediate superiors.

Quality Assurance

• Provide quality workmanship to achieve customer satisfaction.
• Conduct quality checks as necessary to ensure accuracy and minimize repeat jobs.
• Ensure 100% accuracy and minimum repeat jobs.
• Comply with ALAC Quality Management System and partake in improvement activities.

Safety and Housekeeping

• Use safety equipment/gear and follow all safety and environmental procedures.
• Maintain cleanliness of the workplace, tools, equipment, and customer’s car being serviced.
• Report any operation abnormality to Team Leader and initiate incident reports.
• Ensure compliance with health and safety requirements to prevent harm to the environment.

Time Management

• Plan and schedule tasks when assigned with multiple jobs to ensure timely completion.
• Maintain 100% compliance with company work procedures, specifications, and time standards.

Training and Development

• Keep up with new technology, work procedures, and technical know-how to enhance productivity and quality.
• Attend all company-provided training sessions and implement the learned skills.

Discipline and Organization

• Maintain discipline through strict adherence to company rules, regulations, and procedures.
• Ensure parking of Job Stoppage vehicle in designated area.

Job Details

Preferred Candidate

Link