VP, Loyalty – Michael Page International (UAE) Limited

This newly created leadership position will define and deliver a long-term digital transformation strategy, bringing together customer experience, employee experience, digital operations, product, data and AI under a single vision.

Client Details

One of the region’s fastest-growing hospitality and consumer-facing groups, recognised for its ambitious growth and premium customer experience.

Description
Develop and execute an enterprise-wide digital transformation roadmap aligned to business objectives.Lead cross-functional initiatives spanning customer experience, product, loyalty, CRM, data, AI and digital operations.Create a connected, frictionless customer journey that elevates engagement and service delivery.Act as the central point of ownership across internal teams, technology partners and external vendors.Design and launch innovative membership and loyalty propositions focused on experience, convenience and exclusivity.

Profile
Proven track record leading large-scale digital transformation programmes within consumer-focused organisations.Strong experience across product management, customer experience, CRM, loyalty, data and digital strategy.Demonstrated ability to influence engineering and technology teams without being a hands-on technical specialist.Experience operating in fast-paced, entrepreneurial environments with a build-from-scratch mindset.Background within digitally advanced retail, e-commerce, luxury or hospitality businesses would be highly advantageous.

Job Offer
Opportunity to shape and lead a business-critical transformation agenda from the ground up.Significant executive visibility and influence within a high-growth organisation.

Job Details

Preferred Candidate

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