Service Advisor | Al-Futtaim Automotive | Al Ain – Al Futtaim Group

Service Advisor – Passenger Vehicles | Al Ain

Join our Aftersales team as a Service Advisor, where you will be the face of our organization and the key link between our customers and workshop operations.

In this role, you will create an exceptional end-to-end customer journey—building lasting relationships, ensuring transparency, and delivering a seamless service experience that drives both customer retention and business growth.

What You Will Do

• Deliver an outstanding customer experience by guiding customers through their entire service journey

• Build long-term relationships to drive customer loyalty and retention

• Upsell products and services responsibly to achieve revenue targets

• Identify customer concerns and ensure vehicles are repaired right the first time

• Coordinate closely with workshop teams to ensure timely updates and on-time delivery

• Clearly explain repairs, maintenance requirements, costs, and value-added services to customers

• Handle customer concerns professionally to enhance satisfaction and customer loyalty

• Ensure full compliance with SOPs, systems, and data accuracy standards

• Contribute to departmental performance and customer satisfaction objectives

Job Details

Preferred Candidate

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