Operations Executive | AlFuttaim Engineering | Emirati Talent - Al Futtaim Group

What You Will Do:

Operational and Portfolio Management

Support coordination of projects and strategic internal engagements across BizApp and Connected Facilities portfolios, ensuring structured follow-ups, documentation readiness, and cross-functional alignment.
Act as a liaison between customers and internal teams, supporting requirement discussions, maintaining structured communication, and fostering professional customer engagement.
Track project milestones, monitor action items, and ensure timely closure to maintain execution discipline.
Assist in preparing cost sheets, proposal inputs, and operational documentation required for ongoing engagements.
Prepare structured status reports and presentations for the Line Manager, including updates on project progress and revenue visibility across assigned streams.
Submit internal invoices to procurement platforms (e.g., Ariba), coordinate with Finance for vendor payments, and ensure leads are registered within defined SLAs.
Maintain scheduling discipline and structured documentation for workshops, implementation activities, and review meetings.

Project Coordination and Process Improvement

Apply project coordination principles to coordinate collaboration across AFT’s delivery teams supporting BizApp, Connected Facilities, and enterprise digital initiatives.
Act as a liaison between customers and technical teams, ensuring clear and accurate transmission of project requirements, expectations, and implementation timelines.
Oversee and support the implementation and continuous enhancement of the Enterprise Document Management Tool (M-Files), including workflow configuration supervision, requirements alignment, User Acceptance Testing (UAT), and providing Level 1 in-house support once workflows are live.
Support requirements gathering workshops in coordination with stakeholders, ensuring alignment between business needs and system capabilities.
Conduct structured follow-ups on ongoing project progress and milestones, identifying potential risks or delays and escalating appropriately to maintain project momentum.
Support compilation of technical inputs for M-Files proposals, RFP responses, and tender submissions in coordination with SAM.
Contribute to AFT’s transformation and process improvement initiatives by supporting workflow automation, paperless adoption, and structured system usage across assigned portfolios.

Digital Proficiency and Technical Skills

Draft and improve customer proposals and structured technical documentation in coordination with delivery and pre-sales teams.
Maintain technical familiarity with AFT’s digital platforms to assist in timely responses to RFP inputs and operational queries.
Gain proficiency in both the M-Files client and admin, enabling independent execution in implementing minor changes and offering the first level of support in-house.
Obtain expertise in HR rewards and recognition platform products to facilitate on-time project delivery and maximize the tool’s full potential
Develop comprehensive knowledge of AFT’s connected facilities portfolio, coupled with hands-on experience obtained through successful completion of the required partner’s technical and functional training programs within the AFT connected services portfolio.

Self-Improvement

Participate in iGrow Training and M-Files Training.
Engage with internally used tools such as Ariba, M-Files, CRM, etc.
Attend conferences, exhibitions, and events on modern methodologies like IoT, Home Automation, etc.
Complete training as required per quarter and attend at least 3 events per annum.

Customer and Vendor Coordination

Ensure customers are informed on AMC consumption and service utilization.
Coordinate with Finance for timely submission of invoices and vendor payments.
Ensure successful coordination of requirements workshops.
Contribute to customer satisfaction by maintaining reduced escalations and achieving timely deliverables.

Job Details

Nationality:

United Arab Emirates