Operations Executive – Al Futtaim Group

Overview of the role 

The Operations Executive is responsible for overseeing the complete rental lifecycle, including contract renewals, billing accuracy, reconciliation, LPO compliance, and resolution of complex customer and corporate issues. The role demands strong multitasking ability, cross-functional coordination, analytical thinking, and full ownership of cases to ensure service excellence and revenue protection.

What you will do :

Rental Renewal & Contract Management

•  Monitor active rentals and proactively manage upcoming expiries.

•  Coordinate with customers and company representatives for extensions, amendments, or terminations.

•  Prepare and validate renewal quotations in line with agreements and approvals.

•  Ensure timely system updates and documentation.

•  Prevent revenue leakage and unauthorized vehicle usage.

Invoicing, Charging & Revenue Protection

•  Oversee preparation and validation of invoices for rentals, extensions, fuel, damages, tolls, fines, and add-ons.

•  Ensure correct rate application and contract compliance.

•  Authorize or recommend billing adjustments, recharges, and corrections.

•  Work closely with rental operations , collection to ensure accurate posting and recoverability.

•  Support payment follow-ups and minimize outstanding balances.

Reconciliation & LPO Management

•  Perform periodic reconciliation between contracts, system records, invoices, and payments.

•  Identify mismatches and initiate corrective actions.

•  Verify LPO availability, value limits, and validity before invoicing.

•  Coordinate with corporate clients to obtain pending LPOs or amendments.

•  Maintain audit-ready documentation for financial controls.

Customer & Email Relationship Management

•  Handle complex, sensitive, or escalated queries.

•  Provide structured, policy-aligned responses within SLA.

•  Offer transparent breakdowns of charges and justifications.

•  Maintain strong working relationships with corporate stakeholders.

Customer & Email Relationship Management

•  Handle complex, sensitive, or escalated queries.

•  Provide structured, policy-aligned responses within SLA.

•  Offer transparent breakdowns of charges and justifications.

•  Maintain strong working relationships with corporate stakeholders.

Complex Problem Solving & Escalation Handling

•  Investigate multi-layer disputes involving rates, damages, fines, insurance, or liability.

•  Gather information from operations, fleet, workshops, and finance.

•  Propose practical solutions balancing customer satisfaction and company policy.

•  Take ownership until final resolution and acceptance.

Coordination & Stakeholder Management

•  Act as central contact between customers, company representatives, workshops, recovery teams, and internal departments.

•  Track high-impact cases and ensure timely closure.

•  Highlight operational or financial risks to management.

Multitasking & Workflow Prioritization

•  Manage renewals, reconciliations, invoicing, LPO checks, portals, and escalations simultaneously.

•  Prioritize urgent/high value matters effectively.

•  Maintain productivity under pressure while meeting deadlines and SLAs.

Process Improvement & Team Support

•  Guide junior executives on dispute handling and billing controls.

•  Support onboarding and knowledge sharing.

•  Recommend improvements to reduce errors and speed up resolution.

•  Assist management with performance and revenue reports.

Job Details

Preferred Candidate

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