Digital Product Manager (Banking) | Corporate Services | Financial Services - Al Futtaim Group

Overview Of The Role:

The Digital Product Owner role is critical for managing and evolving digital journeys for the Private Bank. The position oversees the product lifecycle of features supporting Wealth Management and Daily Banking, ensuring these solutions provide seamless experiences for affluent clients. The role involves translating client needs into product requirements, backlog prioritization, and driving enhancements on digital platforms while collaborating extensively with internal teams.

What You Will Do:

Product Management

Own the digital product roadmap for Private Banking across Wealth Management and Daily Banking journeys.
Translate business needs, client insights, and RM feedback into clear user stories, requirements, and acceptance criteria.
Prioritize and manage the product backlog, ensuring alignment with business goals and client needs.
Work closely with Technology, UX/UI, and agency partners to deliver features, enhancements, and new capabilities.

Journey Optimization

Support the design and optimization of digital journeys including onboarding, payments, servicing tools, portfolio views, and advisory features.
Partner with CX & Service Design to validate journeys through testing, client insights, and usability research.
Collaborate with Wealth and Daily Banking teams to ensure digital tools support advisory workflows and day-to-day servicing needs.

Compliance and Performance Monitoring

Ensure all product releases meet regulatory, compliance, and information-security requirements.
Monitor product KPIs such as engagement, usage, conversion, servicing efficiency, and digital adoption.
Drive continuous improvement through experimentation, A/B testing, analytics, and client feedback loops.

Innovation

Support innovation initiatives such as personalization, automation, digital advisory tools, and real-time reporting for Private Banking clients.

Job Details