Parts Advisor | Al- Futtaim Automotive – Al Futtaim Group

Overview of the Role

As a Parts Advisor, you will be the face of our brand’s parts division, delivering an exceptional and seamless customer experience across retail and workshop operations. You will play a pivotal role in ensuring customers receive the right parts at the right time while supporting the branch in achieving its revenue, quality, and customer satisfaction goals.

What You Will Do

•  Drive parts sales by upselling, managing discounts, and promoting accessories to achieve monthly revenue targets.

•  Build long-term relationships with customers through knowledgeable consultations on parts requirements based on recommended maintenance schedules.

•  Coordinate closely with Service Advisors, Job Controllers, and workshop teams to ensure timely updates on part availability, orders, and delivery timelines.

•  Adhere to Standard Operating Procedures, company policies, and distributor programs to maintain consistent customer experience.

•  Ensure accurate creation, closure, and follow-up of sales orders and reservations to optimize stock and minimize financial risk.

•  Capture customer data accurately in SAP to support effective customer profiling and future reach-outs.

•  Participate in regular inventory control activities as part of operational excellence and audit compliance.

Job Details

Preferred Candidate

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