Operation Officer – TASC Outsourcing

About the Role:

We are seeking a proactive Operations Officer based in Dubai to support front-office operations, call-center support, in-person guest relations, and cross-team coordination. This role is ideal for an entry-level candidate with up to two years of experience who excels in delivering exceptional customer service and maintaining seamless operational workflows.

Responsibilities:

Greet and assist guests upon arrival, ensuring a positive first impression

Handle inbound and outbound calls, addressing inquiries and routing calls to appropriate teams

Coordinate daily tasks and information flow between front desk, housekeeping, security, and other departments

Maintain accurate records of guest arrivals, departures, and special requests

Monitor service standards and escalate issues to management when necessary

Support onboarding of new operational procedures and staff training sessions

Manage guest feedback and resolve complaints in a timely and professional manner

Assist with scheduling, inventory tracking, and basic administrative duties

Prepare and distribute daily reports on operational activities

Ensure compliance with company policies, health and safety regulations, and local guidelines

Job Details

Preferred Candidate

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