Call Center Agent – TASC Outsourcing

Role: Call Center Agent

Employment Type: Contract (3 Months)

Location: UAE

Start Date: Immediate

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional and timely manner
• Respond to customer inquiries related to orders, deliveries, returns, exchanges, and product information
• Resolve customer complaints and concerns effectively while ensuring customer satisfaction
• Provide accurate information about products, services, and ongoing promotions
• Maintain detailed and accurate records of customer interactions in the system
• Escalate complex or unresolved issues to the relevant internal teams when required
• Achieve individual and team KPIs such as call handling time, quality, and customer satisfaction
• Follow company policies, procedures, and service quality standards

Job Details

Preferred Candidate

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