Regional Food Commercial Leader | Retail | IKEA Regional Office Jebel Ali – Al Futtaim Group

Overview Of The Role:

The Regional Food Commercial Leader assists the Regional Food Commercial Manager in securing a commercial and operational IKEA Food strategy that meets quality, food safety, and environmental requirements. They work collaboratively with store Food teams and other colleagues in the IKEA Food Service Office team to emphasize the importance of food in attracting, engaging, and driving visitor satisfaction, while optimizing sales, gross margin, and profit. The role involves strengthening food commercial competence and leading initiatives to address key gaps in food commercial and sales performance, enhancing effectiveness and efficiency.

What You Will Do:

Commercial

• Integrate food into activity commercial calendar by collaborating with stakeholders within and outside the Commercial team.
• Plan, conduct, and follow-up on commercial performance reviews to ensure performance excellence throughout the year.
• Implement a common food commercial framework and KPIs adapting to local legislation and laws.
• Lead food experience improvements and drive food innovation.
• Ensure IKEA Food department attracts visitors, achieves sales growth, maintains profitability, and ensures customer satisfaction as measured by KPIs such as control overall operating costs, service level, and food safety standards.
• Utilize reporting tools like Navision and Functional Commercial Review to develop the IKEA Food business.

Operations

• Develop mechanisms to ensure guests are always in focus, serving them with empathy and care.
• Regularly observe restaurants and food areas from customers’ perspectives, engage in dialogues to gather feedback and act on it.
• Use tools like Profit & Loss, KPI-report, and Operational Review to challenge stores and monitor performance.
• Implement IKEA FOOD concept to increase home furnishing product sales and support IKEA’s leading position.
• Cooperate actively with key stakeholders within commercial and beyond to secure integration.
• Promote sustainability within food sourcing, circularity in production, and the use of sustainable materials and services.
• Monitor and challenge costs regionally by working lean and cost-consciously, sharing good examples and exploring smarter working methods.
• Consolidate and update store services/products to assist guests effectively.

People

• Empower and encourage Restaurant Managers and Co-workers to take action meeting guests’ needs and provide input for continuous improvement.
• Provide training for restaurant managers to enhance productivity.

Job Details

Preferred Candidate

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